Understanding Conflict in P2 and Engagement - Hosted by IAP2 Canada

The aim of Conflict in Engagement is to help you understand, and more effectively manage, conflict dynamics.

Cancellation and Refund Policy

Course Objectives:

• Explore a range of approaches for responding to difficult situations and challenging behaviours
• Practice ways to respond to difficult situations
• Explore the five dimensions of engagement conflict and ways and tools to anticipate and/or mitigate factors that might give rise to conflict
• Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
• Understand the role of power and influence in engagement practice
• Understand and identify the cycle of escalation and the behaviours, attitudes and actions that are evident as conflict increases
• Contribute to and/or apply strategies to de-escalate challenging situations
• Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
• Learn approaches to work in challenging situations applying behaviours that build trust and credibility
• Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner and how that is upheld in the process

Target Audience:

People facing conflict in their engagement practice.

Course Delivery:

Online and hosted by IAP2 Canada.

Prerequisite:

Fundamental in P2 and Engagement, IAP2 Way in Challenging Contexts, or any course from the previous foundations program.

Our Trainer:

Tracey Ehl brings groups together to explore ideas, opportunities and issues.  She approaches public participation as a learning process, for everyone.  This is based on a belief that individual and collective learning hold great potential for positive, transformative change. 

Tracey has over two decades of professional experience in facilitation, public and stakeholder engagement, environmental communications and environmental and strategic planning.  Tracey’s energetic and attentive style has assisted communities locally and internationally to develop supported, realistic solutions and achieve shared goals. Her project involvement has focused on complex projects in the areas of energy, sustainability, public water system management, municipal planning, transportation and public transit, waste management, wastewater infrastructure, and community development.  Within these projects, Tracey has designed, led and documented hundreds of events and processes to meet the unique needs of each client and the affected stakeholder groups, while managing controversy, outrage and budget limitations, multiple agendas and influences beyond the project.