IAP2 Hosted - Working with Conflict and High Emotion

The focus of this course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution is possible. Participants will gain a deep understanding of the state of conflict, and work with practical, tangible approaches to de-escalate and transform challenges. Over the course, we will cover tools, strategies and ways of working to resolve polarized and emotional challenges.

Cancellation and Refund Policy

Course Objectives:

• Assess the state of conflict and emotion in the P2/engagement process and identify how to address it to create productive and constructive approaches
• Work with the stages of conflict escalation and apply the concepts of de-escalation
• Apply a variety of strategies to transform the conflict in P2/engagement practice
• Identify the impact of high emotion and apply a range of approaches to de-escalate P2/engagement challenges
• Identify how to reduce conflict in situations of misinformation and duelling facts
• Apply the principles of story-telling to connect people to each other, increase understanding and reduce conflict
• Learn from mistakes and understand the role of failure in P2/engagement processes
• Identify and apply how to model integrity and behaviours that de-escalate conflict
• Apply the strategies

Target Audience:

• Intermediate level practitioners who are leading and managing P2/engagement processes with challenges, scope and scale
• Intermediate to advanced practitioners looking for tools and strategies to apply to a polarized, charged P2/engagement environment
• Practitioners with experience in P2/engagement processes where is conflict and/or high emotion

Course Delivery:

Online and hosted by IAP2 Canada.

Prerequisite:

Fundamental in P2 and Engagement or any course from the previous foundations program.

Licensed Trainer: