IAP2 Hosted - Understanding Conflict in P2/Engagement

The aim of Conflict in Engagement is to help you understand, and more effectively manage, conflict dynamics.

Cancellation and Refund Policy

Course Objectives:

• Explore a range of approaches for responding to difficult situations and challenging behaviours
• Practice ways to respond to difficult situations
• Explore the five dimensions of engagement conflict and ways and tools to anticipate and/or mitigate factors that might give rise to conflict
• Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
• Understand the role of power and influence in engagement practice
• Understand and identify the cycle of escalation and the behaviours, attitudes and actions that are evident as conflict increases
• Contribute to and/or apply strategies to de-escalate challenging situations
• Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
• Learn approaches to work in challenging situations applying behaviours that build trust and credibility
• Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner and how that is upheld in the process

Target Audience:

People facing conflict in their engagement practice.

Course Delivery:

Online and hosted by IAP2 Canada.

Prerequisite:

Fundamental in P2 and Engagement, IAP2 Way in Challenging Contexts, or any course from the previous foundations program.

Our Trainer:

Kim Hyshka, CP3 is a believer that just about anything is possible with a little dialogue. She’s on a mission, to chart a different course for public conversations, better conversations that open possibility, cultivate collaboration and spark change through dialogue. With over 10 years working in the field of engagement, she has developed a passion for designing and facilitating conversations that matter and creating engagement experiences where participants feel valued, relationships are built and initiatives and projects move forward. You’ll find her in the midst of both large and small-scale projects, bringing experience facilitating community forums in large urban centers or walking pipelines with Elders in the remote wilderness.