The aim of Conflict in Engagement is to help you understand, and more effectively manage, conflict dynamics.
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Course Objectives:
- Explore a range of approaches for responding to difficult situations and challenging behaviours
- Practice ways to respond to difficult situations
- Explore the five dimensions of engagement conflict and ways and tools to anticipate and/or mitigate factors that might give rise to conflict
- Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
- Understand the role of power and influence in engagement practice
- Understand and identify the cycle of escalation and the behaviours, attitudes and actions that are evident as conflict increases
- Contribute to and/or apply strategies to de-escalate challenging situations
- Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
- Learn approaches to work in challenging situations applying behaviours that build trust and credibility
- Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner and how that is upheld in the process.
Target Audience:
People facing conflict in their engagement practice.
Course Delivery:
This is an IAP2 Canada training course delivered externally by an IAP2 licensed trainer.
Prerequisite:
Fundamental in P2 and Engagement or any course from the previous foundations' program.
Cost:
$300.00 + applicable tax
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Licensed Trainer:
Steph Roy McCallum
is a facilitator, coach, trainer and leader of the most difficult conversations of our lives, and the Chief Storm Rider at the Courageous Leadership Project. She is author of the recently released book Leading Together: How Brave, Honest Conversations Can Transform Our Lives, Organizations and Communities (available November 17, 2022). With her heart on her sleeve and a deep breath for courage, she wades into the messy, important, beautiful conversations that can bring us together - or tear us apart. Her work in conflict transformation has taken her to 5 continents, leading brave, honest conversations to solve the challenges in our lives, organizations and communities – together. Steph is a trained Co-Active Leadership coach, a Certified Professional Facilitator and a Certified NeuroTransformational Coach She is an IAP2 Trainer, course developer and co-lead of curriculum development for the new IAP2 Global Learning Pathway being launched in 2023. Steph believes that brave, honest conversations are how we solve the challenges in our world, together.
Kimberly Horndeski is a certified mediator, facilitator, and the Executive Director of Community Consulting LLC. Her work focuses on transforming conflict into successful strategies for the future. She has facilitated multiple state, national, and international working groups to overcome challenges and reach agreement. Her projects include bottom-up approaches, such as establishing a coalition with fundamentally conflicting interests to collaboratively negotiate agreement on a $2.5 billion dollar component of the Bipartisan Infrastructure Bill, and top-down approaches, such as assisting the U.S. Fish and Wildlife Service to incorporate nationwide stakeholder values into the decision-making process for federally-listed threatened and endangered species. Kimberly knows it is not information alone that produces positive outcomes or reduces conflict. It is the ability to engage key stakeholders and effectively design, plan, and implement an engagement process that results in creative and lasting solutions for the future.
Currently, Kimberly serves on the USA Board of the International Association of Public Participation, the Leadership Council for the Association for Conflict Resolution’s Environment and Public Policy Section, and is a Professor of Practice on collaboration and communication for Virginia Tech University.
